TESTIMONIALS  ARE THE BEST RECOMMENDATION

 

 

 

 

 

“Hi Sue,

after much consideration I have made the difficult decision of deciding not to accept the tenancy at……

I was very tempted but in the end as discussed it didn’t quite meet my requirements of my small business.

I thank you very much for your high standard of professionalism and efficiency. This made it harder for me to say no as I was confident you would have ensured that the property was maintained at a reasonable standard while it was my home.

My luck in contacting property managers and flatmates changed immediately after I contacted you. For the previous 2 weeks I had very little luck in getting any responses and if I did they were days later or advising to register online for a viewing in an odd random time in the next week or 2.

Your professionalism and friendly manner gave me hope again in finding a place.

I wish you the best in everything and offer the sincerest of gratitude for being a positive and helpful person when I really needed one to pop up in my life.

Yours sincerely,

Simon Wighton – 22nd Sept 2016

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Hi to everyone at Brooke Stone ,

rufus

We have been your clients for the last 6 years and we were disappointed to hear about poor Rufus going upstairs into  Poodle Heaven where all great dogs  go eventually.     Rufus was such a character the way he greeted everybody coming to the office – it was like greeting old friends and he made such a fuss of everyone. R.I.P. – Sue and John –  Merle and Sandy.

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“Hello Sue,  Thanks for your email.

This is the second detailed report I have received since moving into the property. With all previous rental inspections, I received a business card from the property manager (a different one each time) that said, “All good.” and I think once I got a smiley face.

I really do appreciate the detailed report. I am glad to finally have one person to contact.”                                         

Sharon McBlain – 22nd Sept 2016

“Hi Sue, I really do want to say a huge thx for all you have done, you have gone well beyond what we expected and a lot more than agents do”.    

David G – 21st Sept 2016

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A Lovely email from one of our current owner’s who self-managed his own property before he came to Brooke Stone Properties.

“My name is Manuel Michailaros,  I am the owner 91 Reid Promenade.

Due to unfortunate circumstances, I had a string of really bad tenants who created extensive damage to the apartment and I recently had to outlay in the order of $5,000, just to get it back to condition whereby I could rent it out again.

I currently live and work in Sofia, Bulgaria, and for this reason I have engaged Brooke Stone Properties to manage the leasing of my apartment.

I fully support Sue Heggs and her team at Brooke Stone, as they have done a fantastic job in getting my apartment back into the condition it is in prior to and after you signed the 2 year lease.     They have well and truly gone beyond the call of duty”                              25th August 2016   Manuel Michailaros 

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……….. and i have known Darryl for years and invested in a number of his developments and we have made a lot of money ……. ” – Richard Donley

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Sue is absolutely amazing how she cares for her owners of management properties as though they were part of her family. No wonder they all love her”. Darryl Flaherty

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  “Dear Darryl, I have no doubt that with Sue at the helm, our property will be well managed. Thanks and regards “

Manuel and Goretti de Freitas

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Hi Darryl, Thank you for your email and I agree with you about Sue Heggs. I believe that she is an asset for your firm.

All is good now.”   Kind regards –  Raphael

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……………and i cannot believe the hours you put in every week and i can say without fear of contradiction that you do everything in your power to make sure that everyone is happy and you certainly do get results.”

Mike Farr

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Hi Sue……..and further more I have gained more information from you in this short period of dealings than I have from all 3 of my previous property managers combined so I thank you for your time and helping with this issue.

Please feel free to forward this to the owner.”  Kind regards – Craig Johnston, Managing Director

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“Sue, you have been a life saver with my house    Kind regards -”  Sam Morrell, Morrell Investments Pty Ltd

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“Thank you Sue for all your confidence and forthright nature – and your fantastic loyalty and for your optimistic attitude.” – Fleur Elizabeth

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  “5 star Excellent, quality and committed team – Sue and the team really care about their owners and landlords’ interests, while still being caring for the needs of tenants. Highly recommended!”  Thank you! I know I can depend on you Sue! Regards.Werner Stejskal

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Thanks Sue for organising this. Yes I am happy to move forward and have been very happy since you have taken over.” – Sam Morrell

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Lesley Flaherty richly deserves the award from the community for her tireless efforts to provide accommodation for all those in need.  It is not an easy task to “mother” so many.”

R. Rodda

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Hi Sue, Thanks a million for going that extra mile. From my own experience not many Realtor’s do that over here, so your efforts really have been appreciated and I wouldn’t hesitate in sending people your way in the future.       Have a good week.” –  Kevin

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Firstly we would like to say a very sincere thank you to Sue for her attention to our property and in assisting us at this difficult time. Without Sue acting in our corner it is clear that very little progress would have been made. We contact Sue as she is reliable and always replies. Her replies to me yesterday and today were very late in the evening an early in the morning“.

Cath & Dave France

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Having said this I would like to say most sincerely that we have appreciated your assistance Sue in all matters relating to Fineview. We have every confidence in you and know that we can trust you. We would be happy to renew our Agreement on the proviso you are the property manager responsible for Fineview, as we can then rest easy knowing the matter will be dealt with thoroughly, efficiently and competently. You are a great asset to the LJH business in Joondalup.”

Cath & Dave France

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Mark Pitman has done a marvellous job in providing such a variety of investment opportunities for the Chinese Delegation and they are keen to follow up with more information after their return to Beijing”

David Xu 

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Hi Sue , As mentioned below, I received feedback from …..Realty with regards to renting out my property and they have offered me really good rates compared to what you had … For example, ……Furthermore they actually currently manage 2 properties within the complex … However, I was concerned about their commitment as they were not very flexible in organizing a visit to my property. I appreciate the fact that you made an effort to visit my property on a Sunday. I am one of those people who values these things and also believe is a true reflection of their commitment.”Hence I would like to go ahead.. Priyan

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“Hi Sue  – You have certainly impressed me very much with your commitment and your professional attitude. As mentioned previously these are things I truly value and is the prime reason I decide to go ahead with you over (realty)… Obviously the “Accountant” in me brings out the cautious approach when it comes to dealing with all finance related matters.  I appreciate your involvement outside working hours which is something I did not see with (realty)..I am happy to go ahead with you.” –  Priyan

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